Need to have visibility on who hung up first

Not planned

9 Comments

  • Official comment
    Martin Holmes - 🚫 Out of office
    Zendesk Product Manager

    Hi Benny, 

    Thanks for the feedback. We understand your frustration in not being able to know who hung up the call first. 

    We will add your request to our product backlog for future consideration.

    One partial workaround may be to listen back to the call recordings to see if you can figure out who hung up the call. 

    Thanks,
    Martin

  • Ray

    +1 on this feature request! 

    0
  • James

    +1 from me too!

    0
  • Luiza

    +1

    0
  • Lauren Montgomery

    +1

    0
  • Laurenz

    +1

    0
  • Hanni

    Badly need this feature, Zendesk!

    0
  • Ben Wilmot

    This is an essential feature for call centres. Unfortunately, Zendesk isn't the only CRM missing this. Gamma are still working on this feature.

    1
  • Christopher Powell

    I agree this feature is needed, the interesting part is Support is able to see this information on their end it is just not accessible to users. It seems inefficient to have to submit a support ticket to find this information out for a specific call.

    1

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