Make it easier to solve tickets via. Guide


  • Ryan McGrew
    Zendesk Product Manager

    If I follow this request, you're essentially looking for Answer Bot like functionality for customers to solve their own tickets but for links you insert in ticket comments in triggers. Is that correct? 


  • Simon Blouner
    Community Moderator

    Hey Ryan McGrew

    That is exactly what I mean!

    Following this procedure, we enable the customer to solve their request without forcing them to click an Answer Bot suggestion.

  • Clint Huffman

    Any update on this feature request?  Many times customers solve a problem without assistance, and we'd like for them to be able to mark as solved.


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