Schedule intervals in 15 mins

Completed

3 Comments

  • Official comment
    Joey Barrett
    Zendesk Product Manager

    Hi Annelisa,

    Thanks for the feedback.

    We understand your frustration in not being able to create schedules at 15 minute intervals. We will add your request to our product backlog for future consideration. Some workarounds are detailed below, these are not officially supported but are something worth looking into. 

    One partial workaround may be to create a separate IVR with no routes, and a message saying your business is closed. You could change the IVR on the number via API. You would need to be familiar with our API,  our docs for 'Update a number' are what you would use, passing in the IVR ID of the out of hours IVR you created.

    You could also try creating a schedule in product and then update the 'intervals' via API with the 15 minute intervals you need.

    Take a look at this in our 'Schedules' API documentation.

    Both API suggestions above are not officially supported, but are well documented endpoints that are worth looking at to achieve your goal. 

    Joey

  • Jacob Bergman

    We would also like this!

    0
  • Annelisa Brown

    Just went to update our phone hours and noticed 15 minute intervals are now possible on the schedule function Joey Barrett which is great :) 

    0

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