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Zendesk Unity SDK: Open the UI on a specific request

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Maël N.

Posted Jan 31, 2022

Hi,

We have an app using the Zendesk Unity SDK. In this app, we use the SDK to automatically create a ticket/request for the user.
Therefore, we have the request id and we would like to open the conversational view directly to this request. Is there a way to achieve this with the current SDK ?

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    Erica Girges

    Zendesk Developer Advocacy

    Hi Mael,
     
    Thank you for posting your question to the Community! To better understand your needs, would you mind walking me through how and when you're creating requests for your users? Also, are you looking to automatically open the conversational view once you've created the request? 
     
    Hope to hear from you soon!
     
    Best,
     
    Erica - Dev Support

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