Calls in Queue visibility limited to 50 - any workarounds?
AnsweredWe're in an extremely busy season at our company, exacerbated by external factors such as freight/supply chain issues, etc. For that reason we are seeing an extremely high number of calls in our queue, but, our view is limited to the 50 call cap that Zendesk has placed in the Talk Live view settings. Our account manager says Zendesk has no way to provide us with a view that shows the actual number of calls in the queue in real-time beyond the 50 limit they've set.
Does anyone have a workaround to this? Perhaps a 3rd party app? We really need to understand how many customers are waiting for us, for staffing and planning purposes.
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Official comment
Hi Benny,
I will reach out to you via a proactive Zendesk ticket so we can get this to a resolution for you.
Thanks,
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