128 character limmit on Text Field in Flow Builder


  • Official comment
    Gin Atkins
    Zendesk Product Manager

    Hi all,
    This has been updated. End-users can now submit up to 256 characters for text ticket fields (was 128 characters previously). This supports a use-case where the end-user wants to provide more information via a text field, for example to describe their issue. This change applies to bot connected messaging channels when a text field is configured for data capture using the bot builder ask for details step, and also for non-bot connected (basic) messaging channels via the default response settings.

  • Miranda Burford
    Zendesk Product Manager

    Hi Santiago Gandolfo,

    Thank you for your post.

    Unfortunately, there is no way to remove the 128 character limitation at this time.  But, thank you for raising it.  It's a valid point.  We'll record this as a feature request on our side and look to remove the restriction in the future.  Unfortunately, I can't provide a timeline at this stage.

    - Miranda.

  • Amy Spagnolo

    + 1 on this feature. Our customers have complained they don't have enough space to write their query in the proposed form. Furthermore the bot doesn't make it intuitive enough for them to know they can submit more right after the form. 

  • Jon Miron

    +1 . bumping this thread.

  • Adam C Lopez

    +1 here as well. 500 characters would be great. 

  • Peter Paul van Dijk

    This limit is just plain absurd. 


  • Jon Miron

    this is business-critical for us and greatly reduces the value of the Messenger experience for our customers-- please prioritize this enhancement for long-form text input. 



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