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Contact number called



Posted Feb 01, 2022

Zen Sell Does not display the number that we called in the historical view of the lead. It would be good to know what number we reached them on if multiples are listed.


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2 comments

Official

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Ewa Sobula

Zendesk Product Manager

Hi Rick Mugno and Jay Clementson ! Thank you for sharing this feedback. I can see how helpful this would be to know which number works best to reach a customer and which number a specific call was made to. We don’t currently have this planned, but I’m noting this down as a good improvement to make once we have an opportunity to address it.

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+1

I have been thinking about that for a long time, and I believe I reached out before and mentioned this. Really annoying when the customer has multiple numbers and they only answer a specific one. 

Mobile, Work, Home, Spouse...etc. 

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