Overflow call
Is it possible to set a Colt line for a phone number? Could not transfer to Colt line

• Official comment

  Martin Holmes

  • February 02, 2022 09:09

  Zendesk Product Manager

  Hi, 

  Yes, it is possible to overflow calls to external phone numbers in Zendesk Talk. More info here. 
  
  I am not sure what you mean by "Colt Line". If you need additional help with setting up call overflow, please get in contact with the Zendesk Customer Support team. 

  Thanks,
  Martin

• ｲｴﾛｰｽﾀｰ

  • February 03, 2022 00:48

  thank you.
  I understand how to set it up.
  Is there a line type that cannot be specified for an overflow call?
  For example, a telephone using an internet line.

• Jenny Gillett

  • February 09, 2022 11:09

  Zendesk Product Manager

  Hi, 

  If I understand your question correctly, for the Overflow feature in Talk the only line type that is supported is a PSTN (telephone number) you can not overflow to a digital line. 
  
  Hope this answers your question, if not, it would be advisable that you open a ticket with support where we can get into more detail. 

   

  Thanks

  Jenny

   

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