About the overflow call function of talkAnswered
Overflow call Is it possible to set a Colt line for a phone number? Could not transfer to Colt line
Yes, it is possible to overflow calls to external phone numbers in Zendesk Talk. More info here.
I am not sure what you mean by "Colt Line". If you need additional help with setting up call overflow, please get in contact with the Zendesk Customer Support team.
thank you. I understand how to set it up. Is there a line type that cannot be specified for an overflow call? For example, a telephone using an internet line.
If I understand your question correctly, for the Overflow feature in Talk the only line type that is supported is a PSTN (telephone number) you can not overflow to a digital line.
Hope this answers your question, if not, it would be advisable that you open a ticket with support where we can get into more detail.
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