So, let me explain what I'm trying to do here. We use a third-party provider where we raise support cases. This is normally based off a request to do so, from a Zendesk ticket we get. We have to raise cases with our third-party provider via their support portal. During this process, we add an email address to which we want to receive the response.
Their system and our Zendesk system are not connected in any way, nor can they be. They run independently from each other.
When our third party respond to our request, they email us the resolution. What I would like, is for that email response, to go directly to the Zendesk ticket, rather than our inbox.
In order for this to work, when raising the request with our third party, we would need to enter the email address of the Zendesk ticket as a recipient address. Unfortunately, I have not been able to identify a way of determining what the email address of the ticket would be.
I know generically, ticket emails addresses are in the format:
support+idXXXX@domain.zendesk.com, but I need a way of identifying what the XXXX part is (as this seems to be a dynamic hexadecimal entry, rather than just the ticket ID).
Does anyone have any knowledge here?
Thank you in advance.
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