Banning users in messaging
We are using Zendesk Messaging with the Agent Workspace and have completely lost the ability to:
1. ban users by email
2. ban users by IP
Our agents are now being subjected to multiple, repeated, abusive messages and there is nothing we can do to stop them. Please re-instate this basic feature for Zendesk Messaging customers.
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Hi Chris,
Thanks for sharing the feedback. Bringing the ability to ban users on Messaging is on our roadmap but I am unable to share a timeline right now.
Regards,
Ayush -
Hi @... any word on a timeline? This is the one showstopper from us migrating from Live Chat to Messaging
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Hi daniel.savage,
I would assure you that this is still on our radar. We plan to look into in early next year for development. We will publish in the community once we have more concrete dates.
Regards,
Ayush -
Awesome, thanks Ayush I will keep an eye out :)
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