Zendesk Interface/API Call Summary Information
Posted Feb 09, 2022
Hi Zendesk Community!
I would like to first request your kind patience towards my questions (as well as me being slow at understanding) as I come from a none programming background and was tasked to pull the data from Zendesk summarising all the tickets that my company has gotten over each month for the past 3 months. I will need to visualise the number of tickets each of my agents has worked on across 2 different countries from month to month. In addition, it would be great if I am able to compute a frequency table of tickets taken on by each region for each client (I believe it is a custom field on our end).
Can I check if there are already a UI from Zendesk that are able to show these data or I have to call the Zendesk API to get these information?
If I have to call the API, is there any guide on this since different company has to deal with its own custom fields?
I would appreciate any help on this. Thank you very much.
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1 comment
Dane
For this kind of reporting, Explore recipes reference is a good resource to start. You'll just have to search for applicable recipes on which will serve as your foundation for your report. For example, the Explore recipe: Ticket assigns per day is a good way to check all assigned tickets for agents. You can further improve it by utilizing the metrics and attributes available in Explore. It will take some time for you to be familiar with this. However, it will be easier to extract data and have a visual graph compared to using API calls.
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