Add editable custom field to end-user view
Hi Zendesk Team!
Have you on your radar, a feature that lets end-users edit ticket fields (that are visible to them) in their view on the Help Center?
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Hi, I would like this feature too.
Customer (End user) would want to change severity (ticket field) of the ticket when ticket is already created. For e.g. the ticket is first created with Severity "Low". Then, a few days later, they want to increase the Severity to "High". Currently, only Agent have control over this. Kindly advise. Thank you
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