Reordering Fields


  • Eduardo Cunha

    Hello Phil!

    To do so, you just need to go in Admin>Ticket Forms, Open the form that you would like to change its order like in the image below:

    Afterwards, you just need to drag, but have in mind that, as far as I know, you can't change the order of native fields like, assignee, requester and followers. 

  • Fabricio S.
    Hello Phil, 

    As Eduardo mentioned, we should be able to move dragging Ticket Form fields, however the fields you are mentioning are inborn system fields and aren't editable. 

    Hope this info helps. 


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