Queue Position number

We've been wanting this for almost a year now. It's really disappointing it's not a feature, and we're gonna be looking elsewhere for someone who has the feature included. 

Hello,

definitely something that should be part of a modern customer service phone system.

+1

Regards

Artur

Hi

This is a feature our staff are also asking for, so I hope that it is still up for consideration.

Kind regards

Iain 

Hi Community,

Thank you for the interest in this feature. For 2023, this is not on our roadmap. This request is in our backlog and we will continue to assess its importance throughout the year. 

Thank you for your patience.

Sean

I really need the same option as explaines above. We need our customers to know if they are number 2, 3 or 10 in line when waiting for us to answer their call. 

Is there an app maybe, that can be added that will solve this request?

Thanks

Hello! Would like to check in here as I have a similar query: if there is a feature for the end-user to identify their position in the talk queue. 

For example, a feature that allows users to know there are other 2 callers in the queue in front of them.

At the moment, there is only an internal feature for setting the maximum queue size and queue waiting time.

Hi Rosie,

Thanks for reaching out!

For the clarification on your post referring "2 minutes option". Are you referring to the play of "average wait time greeting" which is only when the average waiting time is more than 2 minutes.

You can read about the average wait time greeting in this article.

Here is an article on when this greeting is triggered.

Thanks

Rohan

Hi Rohan,

I have just signed up with Zendesk and would also like the queue position specifically on the phones to be included. I actually wouldn't want the whole omni-channel function to be as part of this - it's just a simple where am I in the queue we need as I know many companies have this and I personally like to understand that when I am calling a company. 

Related to this I would really like customers to know how long they will be waiting in the queue also and i thought this was not possible other than the 2 minute option? 

Please can these be considered?

Many thanks

Rosie