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Setting Agents Status in Chat

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Caitlin

Posted Feb 11, 2022

As an admin we need to be able to alter an agents status in Chat, like we can in Talk. We just had a team member leave unwell and cannot easily switch them to invisible.

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    Official

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    Ramin Shokrizadeh

    Zendesk Product Manager

    Hi there Caitlin,

    Thanks for sharing your feedback. There is actually an existing thread for this request here: https://support.zendesk.com/hc/en-us/community/posts/4409217442074-Feature-Request-Give-Admins-Ability-to-Change-Agent-Status?page=2#comments

    There is some long term work to unify agent status across products which would then allow for a central place for supervisors to set and modify agent statuses when required. Would recommend you follow the existing thread to get updated on any new releases that solve the request.

    Thanks,

    Ramin

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