Mystery Line Breaks (<br />'s) Before Tables in Trigger Emails
I am trying to add an HTML table to an email that is sent by a zendesk "trigger". While designing the email, I have noticed that Zendesk (or the Liquid templating engine) is adding mystery line breaks (<br />'s) to the email, right above any table that is added, and the number of <br />'s added depends on how many elements are in the table.
For example, if I add a small 1-row table to the body of my trigger email, like this one...
<table>
<tr><td>This is a small table</td></tr>
</table>
...then Zendesk adds 2 mystery <br />'s to the email, right before the table, like this...
If the table has a bit more content, like a 5 row table, like this...
<table>
<tr><td>This is row 1.</td></tr>
<tr><td>This is row 2.</td></tr>
<tr><td>This is row 3.</td></tr>
<tr><td>This is row 4.</td></tr>
<tr><td>This is row 5.</td></tr>
</table>
...then Zendesk adds 6 mystery <br />'s to the email, right before the table, like this...
As you can imagine, this has a big negative effect on the formatting of the email. The table I'm hoping to add has ~14 cells in it, and when the email is delivered, is has a massive white space right above the table because Zendesk is adding a whopping 15 mystery line breaks to the email.
Has anyone ran into this before? Might there be a workaround to still being able to use HTML tables, but not have these line breaks added?
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Hey Jake! I've replied in your ticket to get some more information. For anyone else that's following this, I'll be sure to report back once I learn more.
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I'm experiencing this exact same issue - line breaks added before a table in a trigger email. Please could you let me know if there were any workarounds or other updates when this was looked at previously?
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Hi Ola Timpson,
Due to the nature of your issue, I created a ticket on your behalf so we can troubleshoot this issue together. Please check your email for more information. Speak soon!
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We're continuing to have the same issue. We are going to try and work around it by changing the `br` styles but it would be nice to get this resolved!
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Hi! Same here. Added <br />-s are breaking html layout. One workaround is to use minified html without line breaks. But it would be better to be able to just disable the adding of breaks.
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