Maintain translated chat transcripts in ticket from Google Translate

Answered

2 Comments

  • Garegin Asatryan

    This definitely would be a good idea to have, also, being able to save the agents translated responses would be great!

    1
  • Sarah Darmawan
    Zendesk Product Manager

    Hi William,

    Thanks for your feedback. We don't currently support saving translations on past chats. On Agent Workspace / Messaging however, you can use the translate feature to view past conversations in the translated message text. 

    There isn't anything in our upcoming roadmap to change this behaviour on Chat. 

    Hope this helps!

    0

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