While I LOVE the translate option, the utility is diminished right now (according to the chat gods)
- At the end of the chat when a ticket is created, none of the end-user message translations appears in the transcript. Translations are only overlaid by Google Translate for the duration of the chat.
It kind of defeats the purpose of getting it translated in the first place, if you need to translate it a second time in order to solve the ticket.
Would be nice to have a 'Save Translated Transcript' option.
Please sign in to leave a comment.