Operation Hours Pop-up in Agent Workspace
Answered
Posted Feb 14, 2022
We have agents that switch off between email, phones, and chat. The operating hours notification keeps popping up over and over if the agent does not choose to go online. They X out of the pop-up but every time they navigate to a new screen, it pops up again. That pop-up is distracting and should remain closed once it is closed. It is inefficient to go into every agent profile and edit their permissions every day based on their task.
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1 comment
Marine
We understand, that is a frustrating behaviour.
There is no existing feature that will allow you to control these notifications pop-up. I'd encourage you to create a Product Feedback in our community. You can post in our Feedback on Support topic. Here's information on how to write an effective feedback post.
Thank you!
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