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Due Date displays as UTC date in UI

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Jane Sullivan

Posted Feb 15, 2022

When I select the Due Date, if it is at a certain time of day, the date changes automatically to the next day according to the UTC date.  We are in NZ so this is happening frequently.  After the ticket is created, I can see the due date is set to the correct local date but the UI still reflects the UTC date.  This is causing issues with our staff who are trying to set the Due Date but can't see the date is set correctly until after the ticket is saved and having to check the Event history of the ticket.

Please can the Due Date reflect our local date and retain the correct value when it is selected?

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    Christine

    Zendesk Engineering

    Hi Jane,

    Zendesk stores all of its data in UTC time. Everything, including the API, and any emails or ticket events, has a hardcoded UTC timestamp attached to it.

    The agent UI in Support is designed to convert the hardcoded UTC timestamp to the user's current time zone.

    Also, please note that timestamps can be displayed in different time zones across your Zendesk account, depending on your configuration. You can refer to Which time zone does Zendesk use? for more detailed information.

    Hope this helps!

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