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Need assistance with getting another user to be able to access Reporting/Explore
Posted Feb 16, 2022
One of our users is not able to access queries, screenshot attached.
support - Agent
guide - Agent
explore - Viewer
They are logging in to Zendesk through the username and password section, not through Google. I wasn't sure if that made a difference. I did just notice they are using an incognito tab. Anyone have experience with this issue?
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2 comments
Team RSH
Hello,
Did you shared the dashboard with them ?
By default they are not visible to others (i think).
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James G
Hello Team RSH,
Thank you for jumping in!
Hi Sarah,
I agree with Team RSH, by default if the dashboard is not shared with a user, that user won't be able to view it. You may also check this article for more details - Sharing dashboards
James Gibaga | Customer Advocate Specialist
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