Add internal notes column in the report

Answered

Posted Feb 16, 2022

Hello Team,

Is there any way to pull the internal notes as a column in a report? as well as the description of the tickets?

1 comment

Date

Newest

Feb 19, 2022

Hi Kimah. Ticket comment data is not synced with Explore. Ticket comments are data that is generally large and syncing it in a suitable timeframe is still quite difficult. You may also check this post here for more information: https://support.zendesk.com/hc/en-us/community/posts/4409216930202-Will-Explore-include-actual-ticket-comments-

Looks like there is also a general request for this kind of feature, for our product team to see.