Attachment ID placeholder for a comment

4 Comments

  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Saurav,

    Can you link me to the placeholder reference docs you're referring to? I just want to make sure we're both referring to the same thing.

    Thanks!
    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Thanks for confirming. Unfortunately we don't expose the ID to the service that handles business rules placeholders. If you need this information, you can easily pull it from the list comments api endpoint.
    -1
  • Denis Tataurov

    Hello, I have the same request as Saurav. It's quite confusing when a resource doesn't have its identifier. Of course there are plenty of workarounds but it doesn't make it easier as there may be id mismatches further in the business flow.

    It will be very helpful to expose id of any Zendesk resource that may be specified in the webhook template

    0

Please sign in to leave a comment.

Powered by Zendesk