Pop up window appearing when incoming call , showing extra info for agents for that brand
AnsweredWe have multiple brands with multiple telephone lines.
In order to make it easier for our agents to help the customer; we would like to have a 'pop up window' appear when an incoming call comes , that show the particularities related to that brand; such as technical support email adres, technical support phone number for that brand; contact person for difficult questions; etc.... so our agents have this info directly on the screen, with each incoming call and can so help the customer much faster.
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Official comment
Hi Brecht,
Thanks for the feedback!
This functionality is not in our roadmap at the moment. We will put it in the backlog for future consideration.
Thanks
Rohan
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+1
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