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Pop up window appearing when incoming call , showing extra info for agents for that brand

Answered
Brecht Smit
  • Edited

We have multiple brands with multiple telephone lines.

 

In order to make it easier for our agents to help the customer; we would like to have a 'pop up window' appear when an incoming call comes , that show the particularities related to that brand; such as technical support email adres, technical support phone number for that brand; contact person for difficult questions; etc.... so our agents have this info directly on the screen, with each incoming call and can so help the customer much faster.

2 Comments

  • Official comment
    Rohan Gupta
    Zendesk Product Manager

    Hi Brecht,

    Thanks for the feedback!

    This functionality is not in our roadmap at the moment. We will put it in the backlog for future consideration.

    Thanks

    Rohan

  • Anastasia Kachanova

    +1

    1

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