Feature request: "Save as Draft" option for published articles within Guide


  • Sam

    Hi Emily!

    This functionality exists but depends on the Zendesk Suite plan your team subscribes to. In Working with drafts in the knowledge base, it seems that Enterprise users can save drafts of existing content, and Growth/Professional users can save drafts of new content. But I agree, this should be something offered to levels less than Enterprise.

  • Emily Riccardi

    Aha! Yes, and that links to this article, which I think would solve the need here: https://support.zendesk.com/hc/en-us/articles/4408832673818

    Yeah, interesting this is reserved for Enterprise (we're currently on Guide Professional). Thanks for pointing me in the right direction!

  • Janet Wilson

    Hi Emily R. I have just posted the same request - we are on Growth- and simply dont need all the extra ticketing and support tools that come with the Enterprise support tools. It would double our fees and simply isnt good value for us. What we do need is a really good and efficient KB to use. The ability to make changes, preview and choose when to publish those changes, seems pretty basic requirement for creating any kind of live content in 2022. 

  • Zach Gilbert

    Where do we stand on this? It seems like such a simple important feature to not hold behind a paywall.

  • Matt Winer

    Yeah, us little guys have product releases and updates we need to push at launch time too.  This way I can have the dev team and CS team working on stuff in parallel and when everything is ready to launch we publish the app and the updates in one swoop.


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