• Sarah Darmawan
    Zendesk Product Manager

    Hello Gene,

    These properties can be found in the Incremental API collection - it provides a full timeline of events happening within a Chat. You could select a timeframe to receive events and view any single Chat/Agent activity happening, giving you a full overview of what's happening during the time.

    Hope this helps.

  • Gene

    Sarah Darmawan

    Thanks for your reply, but Incremental API doesn't return that two fields.


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