Non-Admin's (Agents) being able to Reset Passwords

4 Comments

  • Dave Dyson
    Zendesk Community Manager
    Hi Denise, Thanks for the feedback. Just to confirm: at present, only Admins can send the password reset email: Resetting user passwords
    0
  • Denise Sehlmeyer

    Dave Dyson is there a future plan for allowing others (even a sub group of Admins) getting this ability, in the future?

    0
  • Dave Dyson
    Zendesk Community Manager
    I'm not aware of any planned changes to this.
    0
  • Marty Ewings

    +1 on this

    This is something we have to deal with routinely, but we don't want to give all our agents Admin access just for this one task, and waiting for an ADMIN to come online in a Global Support Desk can be a bad customer experience

    0

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