I noticed there were some posts and comments that Zendesk users need to have customer data statistics to be recorded and reported (not just # views), but also:
- what company has viewed articles, what company did what searches
- names of users
- count number of the users (https://support.zendesk.com/hc/en-us/community/posts/4409217354522-Count-of-Visitors-to-Knowledge-Base)
- time of the day when a specific user has checked an article (ideally if the first two points are available already)
I am sure I am not the only one, I could see many Zendesk customers were asking about it.
Thank you in advance.
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