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Option Feature in Chat Shortcut

BAEMIN

I am creating some chat shortcuts and found out that the Option in shortcut does not work. I di contact the Support Team for this and know this is one of the limitations in Chat. I am wondering when this will fix?

1 Comments

  • Ayush Upadhyay
    • Edited
    Zendesk Product Manager

    Hi BAEMIN

    There are currently no plans to support Options through Shortcuts in Agent Workspace. 

    There is a workaround through SunCo shorthands but it is only available in Zendesk messaging.

    Regards,

    Ayush

    0

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