Support zip and tar file types for attachments in chat / messaging



  • Official comment
    Sarah Darmawan
    Zendesk Product Manager

    Hi Daniel,

    Unfortunately, there are no plans to support additional file types on Chat. It doesn't seem like Messaging would support the targeted file types

    One workaround would be to use Support to send these file types - there are no limitations there.

    We're committed to involving our users in building our product roadmap - we'll keep a lookout for similar requests in community posts.

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