instagram direct message integration- stories attachment in the ticket not reliable in zendesk

1 Comments

  • Jordan Abu-Sirriya
    Zendesk Customer Care
    Hi Atef, 
     
    Thank you for reaching out! When an end-user messages a business's Instagram story, it is expected behavior that only the end-user's message will be displayed in the ticket. There will not be a reference to the Instagram story in the ticket. Hope this helps, and let me know if you need anything else.
     
    Best,
    Jordan
    0

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