HelpCenter artiles: View pdf in browser
Feature Request Summary:
When creating a helpdesk article with a pdf attached customers can only downloads the pdf. I would like to have it diplayed in the browser.
When an attachement is clicked in a help article it is downloaded to the customers pc.
Instead I would like the option of opening it in a browser.
This prevents all kind of uncontrolled copies being downloaded and makes it easier to always keep the latest version available for viewing.
Business impact of limitation or missing feature:
This will be a big win since less uncontrolled copies circulate in the field
Other necessary information or resources:
Would also be handy for other attachements like pptx. But if for security reasons only pdf can be viewed inline then converting to pdf is always possible for many file formats
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