Before enabling Agent Workspace, agents were able to see the location (general city) that customers were chatting in from. With the Workspace enabled, that function is completely gone.
I did find a forum where Malinda addresses that issue a year ago in the comments and confirmed it is not a function within Agent Workspace at that time. It doesn't seem like there has been an update on this.
This is really beneficial for my team to have, especially if they are not familiar with the geography of the service area right away. I'd like to see this added back to the User Context Panel.
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