Article Owner API endpoint
Article Owner API endpoint for creation of article
Feature Request Summary:
Zendesk Support should provide API endpoint for owner for KB article. this will help to create article and assign the owner.
Description/Use Cases:
we have a custom for to create KB article from Agent interface which need to set the owner of the article for reviews. We also flagging the content of the article to the owners so that the owners can take action. we are creating ticket once the article flagged. since owner cannot be set via API we are doing it manually.
Business impact of limitation or missing feature:
This is limiting us to make the automation manually set. which tend to lead to errors.
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Hi Dinesh Korgaokar,
Thank you for sharing your case. We don't have any immediate plans to change our current API. But I'll make sure to note down this request for the future.
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I agree with this feedback post. Currently, this field is not reportable in Explore. Furthermore, we cannot get this data from the Help Center API. Since we use the Owner field as the individual who is responsible for maintaining the article, this is the field that is most up to date, not the author field. The author field is the first person that created the article. Thus, we need a way to be able to export and report on the Owner field, but we currently do not have one.
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We need this too. Really frustrating that you can't use the API to create a list of article owners (or those that are missing ownership) or to be able to automatically assign a ticket (when being created) to the group of the article owner (when clicking through via the article to create a new ticket)
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This is a big dropped ball here - disappointing that this basic functionality was not included in the API.
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I would also appreciate it if the API included the functionality to retrieve the Article Owner please.
In order to safeguard our Articles, we have followed the instructions provided at: https://developer.zendesk.com/documentation/help_center/help-center-api/using-the-help-center-api/backing-up-your-knowledge-base-with-the-help-center-api/
Within the user interface, we have begun utilising the Article Owner feature to differentiate the team associated with each article. However, since the Article Owner is not available in the API, we are unable to back up articles against their respective owners. Consequently, we will face challenges when attempting to restore Articles for specific Owner Groups.
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