Article Owner API endpoint

7 Comments

  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Dinesh Korgaokar

    Thank you for sharing your case. We don't have any immediate plans to change our current API. But I'll make sure to note down this request for the future. 

    0
  • Ryan Boyer

    I agree with this feedback post. Currently, this field is not reportable in Explore. Furthermore, we cannot get this data from the Help Center API. Since we use the Owner field as the individual who is responsible for maintaining the article, this is the field that is most up to date, not the author field. The author field is the first person that created the article. Thus, we need a way to be able to export and report on the Owner field, but we currently do not have one.

    3
  • Chris Sinclair

    We need this too. Really frustrating that you can't use the API to create a list of article owners (or those that are missing ownership) or to be able to automatically assign a ticket (when being created) to the group of the article owner (when clicking through via the article to create a new ticket)

    1
  • Stuart Buckingham

    This is a big dropped ball here - disappointing that this basic functionality was not included in the API.

    1
  • David Davies

    I would also appreciate it if the API included the functionality to retrieve the Article Owner please.

    In order to safeguard our Articles, we have followed the instructions provided at: https://developer.zendesk.com/documentation/help_center/help-center-api/using-the-help-center-api/backing-up-your-knowledge-base-with-the-help-center-api/

    Within the user interface, we have begun utilising the Article Owner feature to differentiate the team associated with each article. However, since the Article Owner is not available in the API, we are unable to back up articles against their respective owners. Consequently, we will face challenges when attempting to restore Articles for specific Owner Groups.

    1
  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    I vote for this feature. I rely on the API more than Explore for reporting and I need visibility into article owners.

    0
  • Chris Sinclair

    Posting an update here, we've managed to get it working (unpublished/unsupported method, but is working for now):

    GET https://yourcomain.zendesk.com/knowledge/api/articles/articleid

    The JSON response includes this block:

      "owner": {

        "id": ownerid,
        "type": "user"
      },
     
    Should help those who are ok getting it working on their own. We use this with Power Automate to automatically assign feedback tickets for articles to the article owners (i.e thumbs down on an article automatically creates a ticket, this ticket then gets auto-assigned to the article owner). 
    3

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