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[Feedback] Some Objects can't be opened in a new tab with Ctrl/Cmd+Click anymore



Posted Mar 03, 2022

Hello everyone,

so after a while of working with the new Admin Center, I noticed that some of the items of Zendesk Objects can't be opened in a new tab with CTRL/Cmd+Click anymore.

I noticed this on two objects:
Ticket Fields
Triggers (w/ Categories set up)

Clicking on a trigger or a ticket field will not open a new tab, but instead load the field in the frame.

What's interesting and what makes this a weird user experience, is that all other objects that I tried in the new Admin Center actually work as expected.

Tested objects where Cmd/Ctrl+Click works:
Automations
Macros
Views
Organization Fields
User Fields
Groups
Team Members

 

Can this please be enabled for Ticket Fields and Triggers?


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1 comment

Editing/cloning a view also. 

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