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New to Zendesk - looking for Dashboard help

Lee Scanlan

Hi Everyone,

I have just started a new job and the company have just started using Zendesk - I haven't used it before and have been working my way through some of the tutorials etc.

What I'm looking for is a way of showing the following information;

Total Tickets - Open                       Pending                                              Solved
                       New/Existing           New/Pending greater than 7 days

Can anyone help on how (or even if) this is achievable and please be gentle as it's been a bit of a learning curve.

Many thanks,

Lee

 

 

 

3 Comments

  • Nicole Saunders
    Zendesk Community Manager
    Hi Lee, 

    First, welcome to the Zendesk Community! I've reached out to some of our Explore experts and someone should be along to take a look at your questions and help you out shortly. 
    0
  • Dominic (Roca)
    • Edited

    Hi Lee Scanlan,

    Welcome to the community.  You're in safe hands as the community is super nice and there's a lot of documentation to go around. 

    Checkout this video I made about Zendesk Explore: https://www.youtube.com/watch?v=KGrQ6Mpu_J4

    Hopefully this will help get you started. An overview to what's going on in Zendesk explore, a walkthrough, how to create a query etc

    There's a whole playlist on how to setup your Zendesk.

    Hope this helps,

    Dominic

    0
  • Natalia Zhontsa

    Hi Lee. Welcome to Zendesk world! If you need consulting and training to learn Zendesk from the inside out contact GrowthDot. Our agents will help to become a pro in Zendesk in the shortest possible time.

    0

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