• Tipene Hughes

  • March 04, 2022 19:27

  Zendesk Developer Advocacy

  Hi Mohammad,
   
  Thanks for reaching out!
   
  To apply a macro to a new ticket, you will first need to call the GET /api/v2/macros/{macro_id}/apply endpoint which will return the changes the macro would make to a ticket. You'd then extract those changes and include them in the request to the POST /api/v2/tickets endpoint when creating the ticket. Here's a link to the docs which goes in to a bit more detail:
  

  • Macro API - Show changes to ticket

  I hope this helps! Feel free to reach out with any questions.
   
  Tipene
  
• Mohammad Aarij

  • March 04, 2022 19:30

  Thank you for the quick and helpful response!

• Rafael Santos

  • May 02, 2022 13:58

  Additionally, we can include the Macro's ID in the ticket's macro_id field, so that it shows on the ticket audits.

   

• M Ibrahim Hayat

  • November 14, 2022 22:45

  i have added marco (body) in my ticket it has created like this. Rafael Santos im also adding marco id in ticket but its not including this. can you help me how can i include marcos in my ticket thanks.

  @Mohammad Aarij @Tipene Hughes

  POSTMAN 

  

  ADMIN AREA OF ZENDESK

  

• Christopher Kennedy

  • November 17, 2022 23:04

  Zendesk Developer Advocacy

  Hi Ibrahim,
   
  To format the body of the ticket comment in your update ticket request, use the html_body property instead of the body property.  For reference, we have a breakdown of the different types of comment bodies in our developer docs.
  
• Rafael Santos

  • November 18, 2022 11:50

  M Ibrahim Hayat

  Your ticket elements should be inside the ticket object, not the comment.
  Something like the following:

  {
    "ticket": {
      "subject": "Request: This is test",
      "comment": {
        "body": "This is test"
      },
      "ticket_form_id": 123456,
      "macro_id": 760000,
      "status": "open",
      "custom_fields": [
        { "id": 123456, "value": "foobar" },
        { "id": 654321, "value": "foobiz" },
        { "id": 986765, "value": 3.14159 }
      ]
    }
  }

  My personal preference for comments follows Christopher Kennedy's suggestion, as html_body allows prettier customization.

• M Ibrahim Hayat

  • November 18, 2022 22:54

  Rafael Santos thank you dear im doing in same way now but its still not adding marco.

   

  Christopher Kennedy i tried to pass html_body but it just added code what i sent will test it again. thanks to both of you giving your feedback.

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