Image component for the new dashboard builder - Gathering interest



  • Rafael Santos

    We're using the image component to both add branding to our dashboards as well as add custom information that helps the viewer understand what they're seeing. (When the text component isn't enough, like adding shapes or team-related images.

    Additionally, it would be interesting to have an Explore Image Library to be reused among different dashboards instead of having to upload them for every new Image component.

    The image component is being used in every large dashboard.

    Its impact would be a 4 out of 5 unless easy, reliable labeling & branding alternatives would be provided.

  • Anastasia Kachanova


    Agree with Rafael. Our use-case is the same. We use image component for branding across all custom dashboards (no matter of the dashboard size)

  • Dan R.
    Community Moderator

    Same as Rafael and Anastasia. 

  • Illation ZendekTeam

    Our use case is a little different. The customer wants to use Zendesk for their area managers to complete a branch checklist, along with photos of any issues. Since an Explore report cannot include images uploaded into a ticket, we were hoping that a dashboard would allow us that option.

    Any ideas?

  • Mike dela Rosa
    Zendesk Customer Care
    Hi There!

    It's possible to add an image in the dashboard, you can click on the "add+" button located on the top left side of the dashboard then click on "add image"
  • Walter Bellante
    Zendesk Product Manager

    Hi Mike dela Rosa,
    thanks for your help.

    It seems you are referring to the classic builder where the image component is available.
    The aim of this post is to gather interest on how customers are currently using the image component so we can prioritize it accordingly for the new beta builder.



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