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iOS + Android Support SDK + DarkMode



Posted Mar 10, 2022

Hi,

It appears that the SupportSDK + Zendesk screens that are created from don't accurately reflect the user's choice of DarkMode.

I tried the latest iOS SupportSDK + sample app(s) which at the time of this post is v5.5 here:

https://github.com/zendesk/ios_sdk_demo_apps

And dark mode is still not supported.  I didn't see anything in the themes either that would help solve this.

Is this something that can be raised / fixed on the Zendesk side?

To test / verify:

 * enable Dark Mode on your iOS simulator device by opening Settings -> Developer -> Toggle ON Dark Appearance

 * Run one of the iOS Support SDK apps in this Simulator

 * Zendesk screens will all be white + white background

Thanks!


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2 comments

image avatar

Mick O'Donnell

Zendesk Product Manager

Hi Steve,

I'm afraid that the Support SDK for iOS does not support dark, and we're unlikely to add this to the Support SDK in the future. Later generation SDKs, such as the Zendesk SDK for messaging fully supports dark more out of the box however.

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Mick O'Donnell is there a way to manually trigger dark/light mode with the messaging SDK? Our app allows a user to select light, dark or system theme so ideally we would be able to trigger the theme manually for the messaging SDK rather than relying solely on system theme.

Thanks for your help!

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