Enable different greetings for different times of the schedule

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2 Comments

  • Official comment
    Joey Barrett
    Zendesk Product Manager

    Hi Annelisa, 

    Thanks for the feedback, we have an API for IVR's that you can leverage to change them programatically. We also have a set of API's that can be used to manipulate various parts of the Talk Product that you might find useful.

    If you are using an IVR, you could use a script to look at the current time of day, and change the greeting according to what you set in the script. 

    I have a 1 page document that I can share with you if you think it would be useful?

    You would need Engineering resources to help on your side to implement this. 

    Thanks, 

  • Annelisa Brown

    Yes please that would be great. 

    0

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