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Community Voting Buttons

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Reshma Patel

Posted Mar 11, 2022

Currently our users have the ability to up vote or down vote a post. Zendesk voting does not account for someone mistakenly clicking on an up or down vote. If the votes were at 5 and I hit up vote it changes to 6 as expected. But if I hit upvote by mistake and wanted to no longer vote my only option is to downvote. When I down vote the total goes to 4 as opposed to back to 5. We need a way to have our users cancel out their vote if they truly did not mean to click. It should be +1, 0, -1. Current functionality only allows +1 and -1.

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4 comments

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    Josef Prandstetter

    Zendesk Luminary

    Reshma Patel: As far as I can see, someone who has mistakenly voted up or down can simply reset this with another click on up or down.

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    Reshma Patel

    Josef Prandstetter that is not the behavior I see. I upvoted your comment and then down voted and it went to -1 instead of 0. 

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    Dave Dyson

    Hi Reshma, I can explain:
     
    • To undo a vote, you click the same vote button again. For example, this post currently shows a net +1 in votes. If I click the vote up button, it becomes 2, and if I click that same up button again, it undoes my positive vote and restores it to the previous value of 1.
    • Starting again from a net 1 vote, if I click the upvote button, it becomes 2; if I then click the downvote button, it turns my "+1" vote and changes it to a "-1", resulting in a net vote total of 0. Note that I can click the downvote button again and restore the total back to 1.
     

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    Dave Dyson

    Hi Reshma, 
     
    If you started with 10 votes, clicked the upvote button by mistake (taking it to 11 votes), you can restore it back to 10 votes simply by clicking the upvote button again.
     
    If you start with 10 votes, click the upvote button by mistake (taking it to 11 votes), then click the downvote button, you're changing your upvote to a downvote, which will take the vote total to 9 votes. If you click the downvote button again, you undo you downvote, which should take the vote total back to 10.
     
    I can see how it could be clearer to the user if (for example) we highlighted the currently-applied vote button, but it definitely is possible to restore the pre-existing vote total if one clicks a vote button by mistake.
     

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