Currently our users have the ability to up vote or down vote a post. Zendesk voting does not account for someone mistakenly clicking on an up or down vote. If the votes were at 5 and I hit up vote it changes to 6 as expected. But if I hit upvote by mistake and wanted to no longer vote my only option is to downvote. When I down vote the total goes to 4 as opposed to back to 5. We need a way to have our users cancel out their vote if they truly did not mean to click. It should be +1, 0, -1. Current functionality only allows +1 and -1.
Please sign in to leave a comment.