Recent searches

No recent searches

Do not Call feature in Zendesk.

image avatar

Akshay

Posted Mar 14, 2022

Hi Team,

I am really looking for a Do not call feature. 

If we call one user and the user asks for do not to call me again, then there should be a function in Zendesk that we can put that number or lead in Do not call and CRM should not allow calling that particular contact. 

- It would be great that after call agent can select the disposition - Do Not call 

- Once the agent select "Do not call " then that lead should go somewhere that the agent is not able to call that person again. 

- Or else if it is in the list then Zendesk Should not allow calling that person with Pop up warning. 

It is a very important feature for the customer point of view and for the organization's reputation as well. 

Thanks

4

2

2 comments

Date
    image avatar

    Katarzyna Kurzyńska - Madej

    Zendesk Product Manager

    Hi Akshay,

    Thank you for your feedback. Frankly, it isn't something that we've got planned for the near future, however, I can see it is an important feature for your organization. We'll put it in our backlog. 

    Thanks

    1

    image avatar

    Jakub Tutaj

    Zendesk Product Manager

    For the time being, a workaround might be to make sure your agents are:

    • Unqualifying such leads
    • They leave a "Do not call" tag on such lead
    • Agents use Lead smart list in table view, and have Tags column added 

     

    These actions should increase chances not to call a customer your agents shouldn't.

    1

    Please sign in to leave a comment.

    Didn't find what you're looking for?

    New post