Do not Call feature in Zendesk.


  • Katarzyna Kurzyńska - Madej
    Zendesk Product Manager

    Hi Akshay,

    Thank you for your feedback. Frankly, it isn't something that we've got planned for the near future, however, I can see it is an important feature for your organization. We'll put it in our backlog. 


  • Jakub Tutaj
    Zendesk Product Manager

    For the time being, a workaround might be to make sure your agents are:

    • Unqualifying such leads
    • They leave a "Do not call" tag on such lead
    • Agents use Lead smart list in table view, and have Tags column added 


    These actions should increase chances not to call a customer your agents shouldn't.


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