Can no Longer Paste Images in Support Tickets


  • Dainne Lucena
    Zendesk Customer Care

    Hi Meg Ramos

    I went ahead & created a ticket for you on your behalf as this needs further troubleshooting. Please expect an email from us soon.

  • Walter

    It's really quite frustrating. I have to keep clearing cookies for the URL and then even it's next to impossible when I want to paste two images in the same ticket. It only allowing us to paste one photo that even gets stuck and we have to clear the cookies. 

    Please do something. Thanks in advance. 

  • DJ Buenavista Jr.
    Zendesk Customer Care
    Hi Walter,
    Please make sure that Rich content is selected as the format n the comments settings under Admin Center > Objects and rules > Settings. 

    By selecting the following, you can drag and drop or copy + paste images in the message editor on the ticket like the screenshot that I've sent above.
    Thank you!
    Kind regards,
  • Pete

    I tried making the above changes and my agents are still not able to paste images into support tickets.  Instead, we keep getting the below error message


    Image cannot be pasted due to authentication requirements

  • Walter

    Issue seems to be resolved for me without doing anything. Thanks DJ Buenavista Jr.

  • Dane
    Zendesk Engineering
    Hi Hrishikesh,

    I have tested it on my end and it's still working for images. 

    Please clear cache and cookies and follow the recommendation of DJ above. If the same issue persisted, please contact our support directly so that we can investigate further.

  • leekbarrett barrettr


    i need help with the text message in the communication center. messages continue to show "not sent". how can i fix this issue?


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