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Image copy to Zendesk chat widget from shortcut key enable required
Posted Mar 16, 2022
When we chat with your support agent through the widget built in support interface so, we mostly need to share screenshots with the agents. Can you like enable a option in which we can paste the image just by pasting it as well from the shortcut key or simply right clicking on paste option.
JUST WANT THIS FOR CHAT WIDGET IN THE ZENDESK AGENT WORKSPACE
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7 comments
Miranda Burford
Hi Shehryar Khaliq Lodhi,
Thank you for your suggestion! Unfortunately this isn't supported in Web Widget (Classic) today. If you choose to migrate to the Web Widget (for messaging) then we already support drag & drop which will make sending screenshots with agents a little easier. Pasting an image into the Web Widget via keyboard shortcut isn't supported but I will note down your feedback for future consideration.
Thanks,
- Miranda.
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Shehryar Khaliq Lodhi
Okay not even this is possible while talking to your support executives as well like in the agent workspace?
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Miranda Burford
Hi Shehryar Khaliq Lodhi,
Unfortunately not at this stage.
- Miranda.
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Shehryar Khaliq Lodhi
Estimated Time any because I was told to add this on the feed.
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Miranda Burford
Hi Shehryar Khaliq Lodhi,
Unfortunately, this isn't on our roadmap at this stage so I won't be able to provide a timeframe.
- Miranda.
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Hammad
Hi Miranda Burford,
Any chance that this has been added to your roadmap? I am also looking for this feature. I hope it gets implemented in the near future.
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Elisa Simicevic
Hi, would you have any news about this feature? Thank you!
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