Sending a ticket from Ticket list screen the custom fields configuration is ignored.


  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Fernando! Can you confirm that you don't have another request builder elsewhere that is being used instead of this one? That would be the most likely reason that I could see. 

  • Support Team

    Hi Greg-Katechis we confirm that we do not have any other builder and we only use the .show() method on the HelpCenterActivity builder.


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