The new teams members page feels a bit wonky and inefficient. Where do I add new users? And if a user happens to already have an end user account, there is no quick way to convert them to a team member without having to go back to the Zendesk Support page (as opposed to staying in Admin).
Not to use too many strong words, but I absolutely hate that there are still some things that require me to go back and forth between the new Admin Page and the Zendesk Support page. Unless you can figure it all out, I feel like separating ZD Admin from ZD Support is a total waste of my time and makes my life so much harder.
Similar to a Customer Support team/agent, efficiency and easy of use is everything. The more I need to click through things and go back and forth, as an Admin, the more I'm slowed down.
Rant over. Thank you.
Please sign in to leave a comment.