Smart Link should include agent name in Merge

1 Comments

  • Official comment
    Ewa Sobula
    Zendesk Product Manager

    Hi Akshay,

    in smart links there is a `User ID` tag populates with the ID of the logged in Sell user. It should do the work for the use case you've described.

    One thing to keep in mind is that there's unfortunately no direct way to list Sell users ID right within the Sell UI, but you can get this from the API (see Sell's REST API docs) or by creating the smart link, executing it by each logged in user and noting the ID down or by contacting our Customer Support.

    Kind regards,

    Ewa

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